Privacy Policy

1. Overview and Scope

This Privacy Policy explains how Smithlexiconchambers ("Westbridge", "the firm", "we", "us", or "our") collects, uses, stores, and protects information when you visit our website, submit a general enquiry, request a consultation, register or use a client account, review Trust & Will plans, place a legal-service order, submit questionnaires, exchange support messages, or access private client documents.

Information published on this website is provided for general informational purposes only and does not constitute legal advice. Visiting this website, creating an account, submitting an enquiry, requesting a consultation, or making an online payment does not by itself establish an attorney-client or lawyer-client relationship. Any professional engagement begins only after the firm completes its intake and conflict checks, accepts the matter, and confirms agreed written engagement terms with you.

2. Information You Provide to Us

Depending on how you interact with our website and client portal, we collect the information you choose to provide:

• Account Registration and Verification: When you register for a client account, we collect your full name, email address, and password credential. To verify account ownership and protect account access, the platform issues one-time verification codes (OTP) to your registered email address. You may also update your account profile, phone number, security credentials, and notification preferences within your dashboard.
• General Contact Enquiries: When you use the Contact Us form, we collect your name, email address, optional phone number, enquiry subject, and message content so we can review and respond to your question.
• Consultation Requests and Calendar Booking: When you submit a consultation request, we collect your full name, email address, phone number, company or organization name (if applicable), selected practice area, preferred contact method, selected available consultation date and time slot (recorded in UTC), a concise matter summary, and your intake acknowledgements. The initial public consultation form does not accept file uploads; please do not submit confidential or sensitive documents through unencrypted public enquiry fields.
• Trust & Will Plan Enquiries and Legal-Service Orders: When you enquire about a Trust & Will plan or initiate a legal-service order through your account, we record the selected plan or service tier, order reference, billing and payment details, and any associated matter notes.
• Payment and Transaction Records: When payment methods are enabled by the firm, we collect payment verification details needed to process and reconcile your order. For manual bank transfers, this may include payment references and uploaded proof of payment. For cryptocurrency payments, this may include wallet network details, transaction hashes, or payment proof. For automatic card or gateway checkouts, payment card details are handled directly by the configured payment processor, while our platform records the payment status, gateway reference, amount, currency, and invoice history.
• Client Questionnaires, Support Tickets, and Communications: When you complete intake or matter questionnaires, open or reply to support tickets, or correspond with our team through the client portal, we collect the responses, messages, status updates, and any attachments you submit.

3. Information Generated Automatically and Through Portal Use

When you browse the website or use an authenticated client account, our system records technical and operational data necessary to deliver the service and maintain security:

• Account Ownership and Association: Consultation requests and orders submitted while signed in are linked to your authenticated user account. Enquiries submitted as a guest are recorded separately and are not automatically merged with a user account solely on the basis of a matching email address.
• Private Client Documents: Where our staff upload private documents, drafts, or deliverables to your account, the platform records document metadata, access permissions, upload timestamps, and authorized download activity to ensure documents remain restricted to the intended account holder and authorized firm personnel.
• Security, Audit, and Session Logs: We record authentication events, OTP verification status, password resets, administrative actions, payment state transitions, and session identifiers required to prevent unauthorized access, fraud, or abuse.
• Cookies, Theme Preferences, and Optional Analytics: We use essential cookies and browser storage to maintain active sessions, enforce CSRF security protections, and remember your visual theme (light, dark, or system) and cookie consent choices. Optional analytics or measurement tools run only when configured by the firm and explicitly enabled by you through our cookie settings control.

4. How We Use Your Information

We use the information we collect for the following operational purposes:

• Creating, verifying, and administering your client account and dashboard access;
• Reviewing general enquiries, scheduling or managing consultation requests, and handling calendar availability, rescheduling, or cancellations;
• Processing Trust & Will plan enquiries, administering legal-service orders, generating invoices, and reconciling manual, cryptocurrency, or automated payments;
• Delivering structured intake questionnaires, managing support tickets, and providing secure access to staff-uploaded private client documents;
• Sending transactional emails and account notifications, such as email OTP codes, consultation acknowledgements, booking updates, payment receipts, and support responses;
• Maintaining platform security, auditing administrative and financial operations, troubleshooting technical issues, and complying with professional and legal obligations.

5. Technical Service Providers and Disclosures

We do not sell your personal information. To operate the website and client portal, information may be processed by configured technical service providers acting on our instructions, such as web hosting and infrastructure providers, transactional email delivery services, human-verification and anti-spam services, payment gateways (when automatic or crypto checkout is enabled), and optional analytics providers (only when enabled by you).

We may also disclose information where required to comply with applicable law, regulatory obligations, lawful requests by public authorities, or to protect the rights, security, and integrity of our firm, our clients, or our systems.

6. Data Security and Access Controls

We implement technical and organizational safeguards designed to protect information within our platform, including encrypted password storage, email OTP verification, role-based access controls for administrative staff, private storage for client deliverables, and database transaction integrity for payment and order records. Because no internet transmission or electronic storage system can be guaranteed to be completely secure, you are responsible for maintaining the confidentiality of your account password and email access and for notifying us promptly if you suspect unauthorized activity.

7. Data Retention

We retain account records, consultation requests, order and invoice histories, questionnaire submissions, support tickets, and client documents for as long as necessary to administer your account, fulfill the purposes described in this policy, maintain accurate financial and operational audit trails, and satisfy professional recordkeeping requirements. When information is no longer required for active account administration, matter review, or legal and operational compliance, it is archived or removed in accordance with our internal data management practices.

8. Your Choices and Account Rights

Depending on how you use the platform, you have several ways to manage your information:

• Account Profile and Security: Signed-in users can review and update their profile details, change their password, and manage notification preferences from their account settings.
• Cookie and Analytics Controls: You can adjust your optional analytics preference at any time using the Cookie Settings control in the website footer or clear saved cookies and local storage through your browser settings.
• Enquiries and Access Requests: You may contact us through our Contact Us page or through an authenticated support ticket to request updates to your contact details, ask questions about how your information is handled, or request account assistance.

9. Updates to This Policy and Contact Information

We may update this Privacy Policy from time to time to reflect refinements to our website, client portal capabilities, or operational practices. The updated version will be published on this page. If you have questions about this Privacy Policy or our handling of your information, please reach out through our Contact Us page or using the firm contact details published on this website.